FAQ

Is it safe to buy online from GMV Bodybuilding?

Yes!

All transactions take place through a 2048-bit SSL “secure connection” which prevents anyone from accessing your personal information when it is travelling to our servers. We host this site in a dedicated server at a world-class data center and we take security very seriously.

Your credit card and financial information are never stored in our server. Such information is relayed directly to the bank solely for authorization purposes and we do not record it. Thus, even in the extremely unlikely event of a security breach, your credit card could not be stolen, it is just not here!

We cannot accept US Postal Money orders or US checks.

What are your refund policies?

Digital Downloads:

All sales of our digital downloads are final since, once you download them, there is no way to phycically “return” them.

However, we offer previews for all downlods so you can verify the quality and confirm if the videos will play on your device. All previews are exact segments of what you’ll obtain when you purchase: same screen size, quality, file format, everything.

DVD:

Physical DVDs are replaced if they are faulty.  Customers should not return the DVD, but advise us of the problem with 14 days of receipt of their order.  A replacement DVD is sent out immediately.

When will I receive my order?

Digital downloads:

All digital videos can be downloaded instantly once your credit card is approved by the bank and the order is confirmed. In other words, you can start downloading just minutes after placing your order!

DVD:

Orders for DVDs are shipped within 24 hours.  If it is not possible to ship in that time, the customer is advised with a time frame of when the goods can be shipped.  The customer can opt to cancel the order at that point and a refund will be given.

Will I be charged in my own currency?

While we provide pricing in many different currencies to make the shopping experience easier for you, your credit card will be charged in Australian dollars, to the current conversion rate. During your checkout you will see the total amount in your currency (if available) and also a final line “Total to be charged in AUD” which will be equivalent.

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