All transactions take place through a 2048-bit SSL “secure connection” which prevents anyone from accessing your personal information when it is travelling to our servers. We host this site in a dedicated server at a world-class data center and we take security very seriously.
Your credit card and financial information are never stored in our server. Such information is relayed directly to the bank solely for authorization purposes and we do not record it. Thus, even in the extremely unlikely event of a security breach, your credit card could not be stolen, it is just not here!
At this time we can only process credit cards manually. If you wish to order DVDs and pay by credit card, send the card number either by email or text message (+61 417870596), and we will process your can manually and confirm all details including shipping tracking number by email.
We cannot accept US Postal Money orders or US checks.
All sales of our digital downloads are final since, once you download them, there is no way to physically “return” them.
However, we offer previews for all downloads so you can verify the quality and confirm if the videos will play on your device. All previews are exact segments of what you’ll obtain when you purchase: same screen size, quality, file format, everything.
Physical DVDs are replaced if they are faulty. Customers should not return the DVD, but advise us of the problem with 14 days of receipt of their order. A replacement DVD is sent out immediately.
Orders for DVDs are shipped within 24 hours. If it is not possible to ship in that time, the customer is advised with a time frame of when the goods can be shipped. The customer can opt to cancel the order at that point and a refund will be given.
All digital videos can be downloaded instantly once your credit card is approved by PayPal and the order is confirmed. In other words, you can start downloading shortly after placing your order!
If you have issues with your download, let me know: email@example.com. BUT do not send a screenshot or a link. We will not open any attachment. Describe your problem as best you can, using words only. You may have to allow up to 30 minutes for your confirmation email to come through, especially during times of high activity on our site. If you want to see your download link immediately, create an account (it’s free) and order after you have logged in. The video link will appear in your order folder, once you have refreshed the screen (and/or cleared the cache). If you order as a guest you will have to wait for a confirmation email.
We strongly recommend that you use Chrome for downloading your files.
Some high quality downloads may take 20 minutes or more based on your internet speed, please be patient and do not close your browser while the download is in progress. Do not try to view the file while it is downloading. If you are using Wi-Fi, make sure you have a strong and steady connection, or the download will fail. Finally, make sure you have room on your device – these files are BIG.
Older titles that were NOT shot with a high definition camera cannot be offered as high definition files. While we cannot increase the definition of these videos we do always improve their appearance by optimising the colour, brightness and contrast, and increasing sharpness etc with our editing software.
The hi-res files that we offer on some downloads is only available on the latest productions from the last couple of years which were shot using our full HD cameras. We will always say when this option is available.