FAQ
VIDEO & PHOTOGRAPHY
USE OF VIDEO
Video clips for commercial use in documentaries and advertising etc can be licensed, based on per second used. The price is generally negotiable but will not be less than USD$150 per edited second used. Please contact wayne@gmv.com.au or tina@gmv.com.au for details.
Social media Video footage may not be used on social media, including Face Book, YouTube, TikTok or any other social media not mentioned by name, unless there is a specific signed agreement. Contact wayne@gmv.com.au, or tina@gmv.com.au for details.
All video shot by, or licensed to GMV is copyright and unauthorised use is strictly forbidden.
USE OF PHOTOGRAPHIC IMAGES
COMMERCIAL USE: Individual photographic images that are copyright to GMV productions, or Wayne Gallasch, can be licensed for a fee for commercial use in advertising, websites, social media, YouTube, etc.. See Copyright Menu for more information.
PERSONAL USE: Photos that are copyright to GMV Productions or Wayne Gallasch can be supplied as a hi-res .jpg or .tiff file. The file can be printed to the size and format preferred. For further information, contact wayne@gmv.com.au, giving the name of the model and details of the image. See Copyright Menu for more information.
BREACH OF COPYRIGHT
For breach of copyright, legal action will be taken by bringing a claim in court which could result in the unauthorised user having to go to court for a hearing.
Court cases can be expensive, as they often result in the user of the image or video paying the cost to use the copyright material, plus legal costs of themselves and the copyright owner and possibly other financial compensation for copyright infringement, which may amount to more than the cost of a licence to use the image or video. Further, the user of the infringing copy could also be asked to take down and permanently remove all copies of the image or video from websites as well, unless permission from the copyright owner is secured.
Deliberate infringement of copyright on a commercial scale may also lead to a criminal prosecution.
Even in situations where people may think their copyright infringement will not be detected, they run the risk of being discovered and subsequently being pursued through the courts.
Is it safe to buy online from GMV Bodybuilding?
Yes!
All transactions take place through a 2048-bit SSL “secure connection” which prevents anyone from accessing your personal information when it is travelling to our servers. We host this site in a dedicated server at a world-class data center and we take security very seriously.
Your credit card and financial information are never stored in our server. Such information is relayed directly to the bank solely for authorization purposes and we do not record it. Thus, even in the extremely unlikely event of a security breach, your credit card could not be stolen, it is just not here!
CREDIT CARDS
At this time we can only process credit cards manually. If you wish to order DVDs and pay by credit card, send the card number either by email or text message (+61 417870596), and we will process your can manually and confirm all details including shipping tracking number by email.
We cannot accept US Postal Money orders or US checks.
What are your refund policies?
Digital Downloads:
All sales of our digital downloads are final since, once you download them, there is no way to physically “return” them.
However, we offer previews for all downloads so you can verify the quality and confirm if the videos will play on your device. All previews are exact segments of what you’ll obtain when you purchase: same screen size, quality, file format, everything.
What do you get if you order a Video File of your class? A video of your class (including awards) will be edited and supplied as a quality HD MP4 file. We will email you a link to download your video from a free file transfer service. Simply download and store on your computer or device. The file needs to be downloaded within 7 days. Be aware that the file size could be quite large if the class is large. The Overall Posedown and award for your division will be delivered as a bonus to all competitors who make an Overall.
Please check your SPAM MAIL before contacting us if you do not think we have sent you the link to your video.
If you competed in a show some years ago, please contact us and we will see what we can do. tina@gmv.com.au
DVD:
Physical DVDs are replaced if they are faulty. Customers should not return the DVD, but advise us of the problem with 14 days of receipt of their order. A replacement DVD is sent out immediately.
Orders for DVDs are shipped within 24 hours. If it is not possible to ship in that time, the customer is advised with a time frame of when the goods can be shipped. The customer can opt to cancel the order at that point and a refund will be given.
When will I receive my order?
Digital Downloads:
All digital videos can be downloaded instantly once your credit card is approved by PayPal and the order is confirmed. In other words, you can start downloading shortly after placing your order!
Difficulties:
If you have issues with your download, let me know: tina@gmv.com.au. BUT do not send a screenshot or a link. We will not open any attachment. Describe your problem as best you can, using words only. You may have to allow up to 30 minutes for your confirmation email to come through, especially during times of high activity on our site. If you want to see your download link immediately, create an account (it’s free) and order after you have logged in. The video link will appear in your order folder, once you have refreshed the screen (and/or cleared the cache). If you order as a guest you will have to wait for a confirmation email.
Browser Options
We strongly recommend that you use Chrome for downloading your files.
Some high quality downloads may take 20 minutes or more based on your internet speed, please be patient and do not close your browser while the download is in progress. Do not try to view the file while it is downloading. If you are using Wi-Fi, make sure you have a strong and steady connection, or the download will fail. Finally, make sure you have room on your device – these files are BIG.
Older titles that were NOT shot with a high definition camera cannot be offered as high definition files. While we cannot increase the definition of these videos we do always improve their appearance by optimising the colour, brightness and contrast, and increasing sharpness etc with our editing software.
The hi-res files that we offer on some downloads is only available on the latest productions from the last couple of years which were shot using our full HD cameras. We will always say when this option is available.
Will I be charged in my own currency?
Yes. All prices are in USD; except within Australia
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