All transactions take place through a 2048-bit SSL “secure connection” which prevents anyone from accessing your personal information when it is travelling to our servers. We host this site in a dedicated server at a world-class data center and we take security very seriously.
Your credit card and financial information are never stored in our server. Such information is relayed directly to the bank solely for authorization purposes and we do not record it. Thus, even in the extremely unlikely event of a security breach, your credit card could not be stolen, it is just not here!
We cannot accept US Postal Money orders or US checks.
All sales of our digital downloads are final since, once you download them, there is no way to phycically “return” them.
However, we offer previews for all downlods so you can verify the quality and confirm if the videos will play on your device. All previews are exact segments of what you’ll obtain when you purchase: same screen size, quality, file format, everything.
Physical DVDs are replaced if they are faulty. Customers should not return the DVD, but advise us of the problem with 14 days of receipt of their order. A replacement DVD is sent out immediately.
All digital videos can be downloaded instantly once your credit card is approved by the bank and the order is confirmed. In other words, you can start downloading just minutes after placing your order!
Orders for DVDs are shipped within 24 hours. If it is not possible to ship in that time, the customer is advised with a time frame of when the goods can be shipped. The customer can opt to cancel the order at that point and a refund will be given.
While we provide pricing in many different currencies to make the shopping experience easier for you, your credit card will be charged in Australian dollars, to the current conversion rate. During your checkout you will see the total amount in your currency (if available) and also a final line “Total to be charged in AUD” which will be equivalent.
We strongly recommend that you use Chrome for downloading your files.
Some high quality downloads may take 20 minutes or more based on your internet speed, please be patient and do not close your browser while the download is in progress. Do not try to view the file while it is downloading. If you are using Wi-Fi, make sure you have a strong and steady connection, or the download will fail. Finally, make sure you have room on your device – these files are BIG.
Older titles that were NOT shot with a high definition camera cannot be offered as high definition files. While we cannot increase the definition of these videos we do always improve their appearance by optimising the colour, brightness and contrast, and increasing sharpness etc with our editing software.
The hi-res files that we offer on some downloads is only available on the latest productions from the last couple of years which were shot using our full HD cameras. We will always say when this option is available.