INTRODUCTION: GMV Productions Pty Ltd recognises that your personal information is important to you and that you are concerned with its collection, use and disclosure. GMV Productions, like other companies operating in Australia, is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.
This policy contains information about:
when you can deal with GMV Productions anonymously;
the purposes for which GMV Productions collects, holds, uses and discloses personal information;
the types of personal information that GMV Productions collects;
how you may access the personal information that GMV Productions holds about you, and how you may seek correction of that personal information; and
how you may complain about a breach of the Australian Privacy Principles by GMV Productions and how GMV Productions will deal with such a complaint.
When can you deal with GMV Productions anonymously?
Generally, you can deal with GMV Productions anonymously (i.e. without identifying yourself). In certain circumstances however, GMV will ask you to provide personal information because it is required by GMV’s policies to do so, or because it would be impracticable to deal with you anonymously.
Why does GMV Productions collect, hold, use and disclose personal information?
GMV collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include:
providing you with products and/or services requested;
dealing with requests, enquiries, complaints, consumer guarantee and other customer care related activities;
marketing our products and services and providing advice on our products;
developing and improving our products and services;
the operation and administration of accounts or subscriptions that you have with us;
carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will be retained in accordance with GMV Productions’ normal document retention practices for accounting, legal and business purposes.
Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services that you want.
What personal information does GMV collect?
The kinds of personal information we collect or which we may hold about you may include:
your telephone number(s);
your e-mail address;
your user name and password;
your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites;
your user name for social networking sites that you use, to refer to, or in conjunction with, our goods and services and personal preferences regarding products and services;
How does GMV Productions collect and hold your personal information?
We collect personal information in a number of ways including:
when you order goods or services from us (either online or over the telephone);
when you set up an account with us;
when you subscribe to our mailing lists
when you subscribe to GMV’s subscription service;
when you enter competitions or promotions that we run;
when you submit an enquiry using one of our websites;
when you publicly comment about us on social media sites (for example so that we can answer questions about our products);
Generally, GMV Productions will collect your personal information directly from you.
GMV Productions holds personal information in a number of ways, including:
as part of customer records and other electronic documents on which personal information is contained which are stored on our information technology systems and servers operated by third parties who provide services to us in connection with our business; and
by securely storing hard copy documents on which personal information is contained, at our premises and using third party document management and archiving services.
We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email. We will not use your personal information for marketing purposes where you have opted out of receiving such communications.
When we send you marketing communications we may provide you a particular way to opt-out such as via email. Otherwise, you may opt-out of receiving marketing communications by sending a written request to The Privacy Officer, GMV Productions Pty Ltd, either by email to email@example.com or by post to PO BOX 413, Belair South Australia 5052.
To opt-out of receiving GMV Productions marketing materials from our marketing database, you will need to unsubscribe from our database. To do this, simply select the “unsubscribe” option in one of the emails that you receive from us.
Sharing your personal information
GMV Productions may disclose or receive personal information or documents about you, including to/from:
organisations that provide services to us in connection with our business, including customer support, payment processing, administration, archival, data storage, hosting, research, mail and delivery, installation, distribution, logistics, marketing, auditing, share registry, consulting, financial and legal advisory, banking, debt collection, security or technical services and the operation of GMV Productions websites. In some cases these service providers may collect your personal information on our behalf;
law enforcement agencies to assist in the prevention, investigation and prosecution of criminal activities;
our insurers and insurance brokers.
Disclosure of personal information to overseas recipients
if you are a subscriber to our marketing database you can also update your details via the “unsubscribe” option in one of the emails that you receive from us;
if you subscribe to one of our services you can also update your details via that service.
How to make a complaint
If you are concerned that the way GMV Productions collects, holds, uses or discloses your personal information may be in breach of the Australian Privacy Principles, please send written details of your complaint to The Privacy Officer, GMV Productions, either by email to firstname.lastname@example.org or by post to PO BOX 413 Belair South Australia 5052.
How GMV Productions will handle complaints
After receiving a complaint, we will consider whether we need any further information from you to properly consider and investigate the complaint, and may request such information from you. We will then:
conduct internal discussions with the relevant business units involved in the collection, holding, use or disclosure of your personal information which is the subject of your complaint, and evaluate whether we believe that such collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles; and
notify you of the results of our investigation of your complaint.
If the conclusion of our investigation is that our collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles, we will take steps to remedy the breach as soon as reasonably practicable.
We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving your complaint. However, if your complaint involves complex matters or requires extensive investigation and consultation, it may not be possible to respond within this timeframe.
If you are not satisfied with our response to your complaint you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner. Information about how to make a complaint is available from the Office of the Australian Information Commissioner’s website (www.oaic.gov.au).
Additional information for users of our websites
If you visit www.gmvbodybuilding.com, or www.gmv.com.au or any other GMV Productions websites (the “Websites”) to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used (i) for statistical and reporting purposes; (ii) for website administration, security and maintenance purposes; and (iii) to direct you to material on our Websites that we believe will be of interest to you.
Like many websites, our Website may use “cookies” from time to time. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and your log-in status. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer and Chrome usually allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.
Our Website also uses tags, which are tiny bits of website code that allow us to measure traffic and visitor behaviour, and to understand the impact of online advertising, use remarketing and audience targeting. These tags do not collect any personally identifiable information.
While we take great care to protect your personal information on our Website and use state-of-the-art data transmission encryption, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use our best efforts to ensure its security in our possession.
If you have any queries or concerns, further information can be obtained by contacting our Privacy Officer by email email@example.com or by post to The Privacy Officer, GMV Productions Pty Ltd, PO BOX 413, Belair South Australia 5052
GMV Productions Pty Ltd: ABN: 96 007 793 633
GMV Bodybuilding PO Box 413 Belair S.A. Australia 5052
+ 61-8-8178 0688
or by email: firstname.lastname@example.org
Date of Publication: 18 November 2019